About Us
Online Security
Our website uses128-bit SSL (Secure Sockets Layer) technology - the industry standard and the best software available to secure commercial transactions. All information sent to our site is sent in an encrypted code - only our staff have the password to decode it.
We keep abreast with industry best practice in handling your personal information, to ensure it remains safe and secure.
If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us. If you feel more comfortable placing an order by telephone, feel free to use our toll free telephone number.
How We Deliver & What We Charge
All of the items we sell are delivered via registered (for small packages) or receipted (for bulkier items) and insured mail - when you buy an item from us, it stays our responsibility until you actually sign for it. We follow strict security procedures when packing, preparing and sending all our parcels, no matter how valuable they might be. We’re committed to sending all orders within 48 hours of payment having been confirmed into our account. If your parcel doesn’t arrive, it’s our problem.
Our delivery, packaging and handling costs for parcels within Australia are as follows: DL envelopes weighing under 250g cost $4; C5 envelopes weighing under 500g cost $10. For any other parcels we charge the actual shipping cost (as charged by Australia Post), plus $4 for packaging and handling.
Delivery for the rest of the world: DL envelopes weighing under 50g cost $18; B4 (international) envelopes weighing under 125g cost $22. For any other parcels we charge the actual shipping cost (as charged by Australia Post), plus $4 for packaging and handling. You're welcome to check the shipping costs for yourself via the Australia Post website.
How To Pay Us
At Monetarium, we accept the following forms of payment:
- Personal or bank cheques in A$;
- Direct deposit / bank draft / telegraphic transfer;
- Major credit cards (American Express; VISA; Mastercard; Diners; JCB);
- Australia Post Money Order;
- PayPal;
- Western Union Money Order
It is our policy not to ship any orders until we have confirmation that payment has been made into our account. For security reasons, we may request proof of identification from new clients, particularly for new clients outside Australia. Our privacy policy explains how we treat any personal information you provide to us.
Please note: all orders above A$2,000 in value paid by credit card will attract a handling fee equivalent to the merchant fee charged to Monetarium. The handling fee for each card is as follows:
VISA, Mastercard & Bankcard 1%
American Express, Diners Card & JCB 2.95%
Availability of Products
All internet orders are accepted subject to availability. Our products are also offered through our retail outlets, direct mail catalogue & at auctions and there is a possibility that the product lists on our website do not reflect our most recent sales. We will advise you immediately if any goods ordered are unavailable. Thank you for your understanding.
Lay Buy Terms and Policy
Monetarium offers a lay buy payment system to regular clients. Our lay buy terms are a 25% initial deposit, followed by three equal monthly instalments. There is a $400 minimum, and penalties may apply if payments are late or if the agreement is cancelled. Click here to download a full copy of Monetarium’s Lay Buy Agreement. The Lay Buy payment system is offered entirely at our discretion - it is not available on bullion products for example. Please contact us to discuss our Lay Buy Agreement prior to placing an order.
Click Here to view our lay buy agreement PDF.
Proud Members of ANDA
ANDA is the Australasian Numismatic Dealer’s Association, the peak industry body for professional numismatists in Australia. Monetarium was a founding member of ANDA when it was formed in 1995, our directors have held several senior positions on the ANDA Committee since then. Members of ANDA are subject to scrutiny by the ANDA Ethics & Good Conduct Committee, and work together to promote confidence in the industry.
Guarantees (Authenticity; Grading & Satisfaction)
Buying from us
The authenticity and title of all items sold by Monetarium is guaranteed.
Like most Australian collectors and dealers, we use the descriptive grading standard to explain the condition of the items we sell. General guides to this method of grading may be found in the front of major Australian catalogues, however if you have any question regarding the grade of any of our stock, don't hesitate to contact us.
Monetarium offers a 10 day cooling off period on all its products. If you change you mind about your purchase just return it within 10 days of receipt and we will refund your money.
Your Item (including its packaging) must be returned in the same condition as it was when sold - seals (including plastic wrap) must not be broken, all carded coins must remain sealed as sold and any opened mint rolls will not be accepted.
In this industry, we must be strict on quality control. Do not attempt to clean your coins or flatten your banknotes in order to upgrade them, as you will inevitably down grade them. It is easy for us and other dealers to tell a cleaned coin or flattened note and we will not accept them as returns. We have high-resolution pictures of all our graded items and we will check, upon return that the item is still in the same condition.
Selling to us
Monetarium is not obligated to return any items sold to us once a transaction has completed.
